FAQ

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Available May 31, 2022

How do the slots work?

There are 4 separate memory locations represented by the 4 disks (slots). Only one slot can be played at a time. The selection is made in the slot room. This allows 4 people to play alternately on one device. To load a game, simply take the respective disk and insert it into the PC on the right side. The iCloud synchronization is only possible if the app has been installed on multiple devices with the same Apple ID.
Saving to iCloud is always done when you quit the game.
Only the progress of the played disks is always transferred. To delete a score, the red button above the respective disk must be pressed and confirmed in the speech bubble.

Answerfen_App

Problem 1: Game was completely removed or wiped out of the background immediately

If the game is completely removed from background mode immediately after quitting, iCloud synchronization will also be interrupted. This will incorrectly display the icon of problem 2. This can also lead to errors when deleting a slot. The iCloud synchronization is executed immediately when the app is put into background mode (press home button). The data exchange takes a few seconds.

Solution:
Wait at least 10 seconds and leave the app in background before wiping it out.

iCloud Fehler 2 Devices on #2

Problem 2: Playing on multiple devices in the same slot

When playing on multiple devices in the same slot, a warning message appears (see figure). If this is ignored, synchronization errors may occur. The score from the last finished device, will be transferred and saved in iCloud.

Solution:
Never play with 2 devices at the same time in the same slot.

Two devices may be played alternately in the same slot or simultaneously in different slots!

Problem 3: The score was not loaded. No synchronization took place

Info:
The synchronization needs a stable connection to the server. If this is not given, no data can be retrieved; then the last score from the used device will be reloaded.

Solution:
Quit the game immediately, do not continue playing. Check the Internet connection. Wait a few minutes and restart the game. Then the score should be loaded correctly again.

IMG_1560

Problem 4: After starting the game a selection menu is displayed - Why?

If the score was not saved to iCloud when I quit the game, the following will happen the next time I start the game: The last score is now not loaded from iCloud, but from the device’s memory, because this score is newer. The menu will now ask if the loaded score should be saved from the device to iCloud. If the score was restored correctly, “Yes” should always be selected in the menu. If the selection is confirmed with X, the score is loaded from the iCloud, but it may be outdated. However, this selection can also be undone.

See: Problem 6: Solution – Perform a data recovery.

iCloud Fehler 2 Devices on #1

Problem 5: Warning message does not go away

The warning message may appear incorrectly. Sometimes it is still present even after restarting the game.

Solution A:
Start the game once on the other device and load the home screen and exit after a few seconds.

Solution B:
Alternatively, press the cloud in the slot room until it wobbles. This procedure should only be used in exceptional cases.

Reset: Complete reset of the game and iCloud

Attention. All iCloud data and game saves will be deleted.

To do this, go to the slot room. Eject the disk from the PC if necessary. Delete all 4 disks one after the other by pressing the red button. Then press the cloud until it shakes.

Then quit the game immediately. After restarting Avolteha, the state of the first installation is restored and all data is deleted.

Info:
Only possible if iCloud is turned on.

SZ_110

Problem 6: My score is gone - How can I save it?

Basically, nothing is saved when loading the score, as long as you do not continue playing! So if by some malfunction a wrong score is loaded, then:

  • Quit the game immediately, do not continue playing!
  • Wait a few minutes and restart the game.
  • If the problem persists that the score is not loaded:
  • Follow the steps in this guide, do not continue playing! 

Problem 6: Solution - Perform a data recovery operation

Solution:

  1. Navigate to the home screen. (Touch on the bag at the top right
    -> touch on the house at the bottom of the bar).
  2. Press on the cloud at the top left until it turns black.
  3. Then press on the play/pause icon below it to continue playing.
  4. Now the score is not loaded from the iCloud, but from the device.
  5. If the score is correct, then press the OK button. This will save this score to the iCloud.
  6. Now you can close the window with the red X.
  7. If the score is not correct, then press the red X to cancel the process. The score could not be saved this way.

Problem 7: I want to play offline - but my score is not loaded?!

The iCloud can be easily turned off in the game settings.

When playing with iCloud turned off, the score is only saved on the device. However, no existing score can be loaded from the iCloud anymore. When inserting a disk, a new game starts.

Solution:

  1. Load the score from the iCloud and save it offline.
  2. Open the game settings (touch on the bag at the top right -> touch on the settings icon in the bar below).
  3. Re-enable the iCloud (touch the switch next to the cloud) .
  4. Touch the blue switch below (You should see the icon with the disk, the trash can and the cloud).
  5. Exit the menu by pressing X. The score is now loaded from the iCloud.
  6. Switch off the iCloud again (press the switch next to the cloud again). Now this score will be saved offline when the game is closed.

Problem 8: I want to play online again - but my offline game progress is gone!

When iCloud is turned back on (switch next to the cloud in the game settings), then:

When exiting the game, only the slots played in that game session will be saved to iCloud.

Notice:

Before that, load all slots that should be saved once briefly and go one room further. After that, you should first activate iCloud and exit the game.

Solution:

If this hint was not followed, see:
Solution – Load missing slot and perform a data recovery.

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Available May 31, 2022

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